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General Health Resources

Please refer to the Training Resources for Licence page for a summary of the licence agreement or class set purchase arrangements.

Contact us for more information on licence agreements for whole qualification products or to obtain a price schedule for class set purchase.

Note that upgrades of units to meet the new Health Training Package is in progress.

Additional units are also in production.

This will be in the order of most in demand units first .

We are dancing as hard as we can, but the tune keeps changing!  Dreamweaver has undergone radical changes so I have had to learn it all over again!

The BSB units listed below have been contextualised.



The available products are:

Medical Terminology for health administration

BSBMED301 Interpret and apply medical terminology appropriately

Facilitating client services information

HLTADM003  Facilitate a coordinated approach to client care

Managing billing systems

HLTADM004 Manage health billing and accounting systems

Health practice financial management

BSBFIM501 Manage budgets and financial plans

Facilitating continuous quality improvement 

BSBMGT516  Facilitate continuous improvement

Risk management for health practice managers

BSBRSK501  Manage risk

Supporting acute care

HLTAIN002 Provide non-client contact support in an acute care environment

Staff recruitment

BSBHRM506  Manage recruitment, selection and induction processes

Managing quality customer service for health businesses

BSBCUS501  Manage quality customer service

Managing meetings

BSBADM502 Manage meetings

Organising workplace information in health administration

BSBINM301 Organise workplace information

Quality auditing for health administrators

BSBAUD503  Lead a quality audit

Managing people performance

BSBMGT502  Manage people performance

Working in the health industry

CHCCOM005  Communicate and work in health or community services

Working with diversity in health services

CHVDIV001  Work with diverse people

Ethics and law for practice managers

CHCLEG003  Manage legal and ethical compliance

Professional practice

CHCPRP003  Reflect and improve upon professional practice

Networks and referrals

CHCPRP005 Engage with health professionals and the health system

Medical reception (cluster)

BSBMED302  Prepare and process medical accounts

BSBMED303  Maintain patient records

BSBMED304  Assist in controlling stocks and supplies

Research and reflect on professional practice (cluster)

CHCPOL003 Research and apply evidence to practice

CHCPRP003  Reflect and improve upon professional practice

Working in the health industry

CHCCOM005 Communicate and work in health or community services


WHS and Infection control

Implementing infection control policies and procedures

HLTINF003  Implement and monitor infection prevention and control policy and procedures

Infection control

HLTINF001 Comply with infection prevention and control policies and procedures

Managing Infection Control

HLTINF004 Manage the prevention and control of infectiion

Skin penetration infection control

HLTINF005  Maintain infection prevention for skin penetration treatments

Safety in the health workplace

HLTWHS001 Participate in workplace health and safety


Manage work health and safety

HLTWHS004 Manage work health and safety

Manage WHS and Infection Control (cluster)

HLTINF004 Manage the prevention and control of infectiion

HLTWHS004 Manage work health and safety

Manual handling

HLTWHS005  Conduct manual tasks safely


Coming shortly

Ethics and law for health administration

CHCLEG001 Work legally and ethically

Customer service in health administration

BSBCUS301 Deliver and monitor a service to customers

Responding to behaviors of concern

CHCCCS020 Respond effectively to behaviours of concern

Contributing to innovative practices

Contribute to workplace Innovation

HLT52012 Diploma of Practice Management (Click Here):

The superceded units  have now been moved to their own page here.

New Products:

Bolt-ons designed to plug gaps in critical evidence and workshop resources for Prioritising Patients now have their own page here.

Older General Health and Pathology (Click Here):

These have now been moved to their own page here and are also in process of being upgraded





Last updated; March 4 2018


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